Account Manager |
| Jan. 04, 2010 - Feb. 09, 2010 |
| Location: | Taylor, MI |
| Salary Range: | To be determined based on experience and education |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Full Benefits Package |
| Employment Type: | Full Time |
| Department: | Brokerage |
| Description: | Account Managers have a crucial role in developing and maintaining a positive relationship between the client and England Logistics. The Account Manager position is the primary contact between England Logistics and the client/s being managed by that individual. Account Managers continuously seek cost savings opportunities for their clients and are responsible for carrier interfacing including but not limited to rate negotiations. Assisting during the implementation and in preparing for annual reviews are additional functions of the account manager. |
| Duties: | § Assist in implementation process if overseeing a new client
§ Maintain current route files in the England Logistics system
§ Maintain current state-to-state reference guides
§ Set up ad-hoc shipments in the England Logistics system or coordinate carriers on dedicated shipments
§ Issue routing instructions on an as-needed basis / ensure they are maintained with current list of suppliers yearly
§ Audit freight bills every working day to ensure accuracy of information
§ Negotiate ad hoc rates with carriers or coordinate RFPs with the Logistics Solutions department as needed (lanes should be bid out once per year)
§ Analyze weekly / monthly reports for cost savings opportunities (frequency depends on needs of client)
§ Update project lists for each client on a monthly basis
§ Maintain a current client manager reference guide
§ Responsible for visiting client visitations yearly
§ Assist, as needed, in training new employees
§ Assist Operations Support Manager in resolving exception reports filed by clients
§ Assist Finance department with inquiring / resolving aged invoices / probills in England Logistics system
§ Follow carrier corrective action process when applicable
§ Attend weekly team meetings as scheduled by Senior Account Manager
§ Attend team training sessions as scheduled by the Operations Department
§ Participate in after hours phone program (on call for emergencies, 1 week rotation)
§ Participate in advanced software programs as available (i.e. i2, C-Realms, Mercury Gate)
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| Qualifications: | SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities. Potential opportunities for training / assisting new employees may become available at the discretion of the Senior Account Manager responsible for the team.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with accuracy, timeliness, and have a strong aptitude for detail. The individual must also excel in customer service, knowledge of the England Logistics system along with have the desire to help numerous departments of the company.
EDUCATION AND/OR EXPERIENCE
Candidate must have a minimum of 4 years of college education in related field and/or a minimum of 1 year experience in related field or within England Logistics.
LANGUAGE SKILLS
The ideal candidate must have proficient in most Microsoft Office applications, especially Excel. They must also possess the ability to learn the England Logistics system and related systems. A multilingual candidate or one that has experience in I2 or other transportation modelers is appreciated but, not required.
COMPENSATION
Compensation for this position will be determined by supervisor.
Bonus compensation for newly implemented clients will be ½ of bonus eligibility beginning on the Monday of the first invoice week. Full bonus eligibility will be granted when the client is fully transitioned from the Implementation department to the Account Manager (IMP 6.7.1).
For information regarding this position please email;
Mike Skousen
mskousen@englandlogistics.com
England Logistics and C.R. England are Equal Opportunity Employers |
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